Frequently Asked Questions

Do I need one subscription for each device in order to sync with my Opus One?


Absolutely no, just one subscription will work with all your devices (iPhone, iPad and Mac). It's important that all your devices are using the same Apple ID/iCloud account from where you buy the subscription.




What devices can I sync?


You can sync with all your devices like iPhone, iPad, Mac and Watch. All this devices need to be login with the same Apple ID/iCloud account from where you bought the subscription.




How to resize my Opus One window on Mac?


To be able to resize the Opus One window on your Mac, you need to select the side of the agenda and not the corners as you normally do for a windows on your Mac.




How to change font size on Mac for Opus One?


In order to change the font size on your Opus One for Mac, you need to go to the eye icon and choose "Maint Font". In this section you can even change Notes Font.




How to sync calendars with Opus One?


1) Make sure you add your calendar first on your Calendar App 2) Make sure you select your "Default Calendar" on Opus One. To check, please go to your Opus One>Preferences>Calendar>Default Calendar 3) Make sure your Calendar is not "Hide" 4) Verify that Opus One has permission on your Calendar App. In order to do that, please go to "system Preferences" > Security&Privacy > Calendar. Make sure Opus One is selected.




If I need help how can I contact support?


In case you have any question or need some assistance, we will be glad to help you. Just open a Ticket to reach out our Support Team




What to do If I found a bug or Crash in the App?


In case you found a bug or crash in the App, please don’t hesitate to let us know so we can work on that issue and fix it quickly. Just write us line to our Support Team.




If I have sync issues what should I do?


In case you are experiencing sync issues between devices, please try closing all your Opus One and opening it again. For example: on Mac use the "Command + Q". On iOS you can try a Force Quit the App.





Do you need help?

Contact
INFO

1211 San Dario Ave. #2228

Laredo, TX, 78040

USA

opusone@piso13.com

  • YouTube
  • Instagram
  • Black Facebook Icon
  • Black Twitter Icon

Copyright © 2014-2021. Piso 13, Inc.