If your Opus One Apps are not playing nice between them, here is a step by step on how to correct common scenarios on iOS devices:

1. Check that your subscriptions are recognized as "Active".  Here is a link on how to check for MacOS and iOS:

To verify that the subscription is activated, please check the following link:

https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/DirectAction/manageSubscriptions

NOTE: Opus One uses your iCloud account to save your subscription information. So please make sure your other devices are using the same iCloud account.

1 - From menu select Subscription.

2 - If you have an active subscription, it should display the expiration day.

3- In case you have a subscription, but it says "Subscription Needed". Please follow step 4.

4- Select Restore Purchases.

In some cases, if you go to Settings from your Opus One > Cloud  you will see "Cloud Deactivated", please click on "Activate" until you see "Active".

There is also a Wizard that can help you to figure it out the issue. You need to go to the "?" icon.

If you need to verify permission. Please go to Settings from your device > iCloud

Make sure Opus One is selected.

Sync problem with your MacOS devices? Follow this link ->

Contact us!

If you still have synchronization problems, please contact our Support Team.

Contact

1211 San Dario Ave. #2228

Laredo, TX, 78040

USA

opusone@piso13.com

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