If your Opus One Apps are not playing nice between them, here is a step by step on how to correct common scenarios:

NOTE: Please try to update your Opus One to the last version available in the App Store.

We also suggest to create a back of your information. 

1. Check that your subscriptions are recognized as "Active".  Here is a link on how to check for MacOS and iOS:

To verify that the subscription is activated, please check the following link:

https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/DirectAction/manageSubscriptions

Screen Shot 2019-12-27 at 3.30.53 PM.png

NOTE: Opus One uses your iCloud account to save your subscription information. So please make sure your other devices are using the same iCloud account.

1 - From menu select Store > Become a Pro.

2 - If you have an active subscription, it should display "Subscribed".

3- In case you have a subscription, but it says "Subscription Needed". Please follow step 4.

4- Go to Store > Restore Purchases.

Screen Shot 2019-12-27 at 3.53.08 PM.png
subscription.png

5- Please go to Opus One > Preferences > Cloud Sync.

Select "Restore from Cloud".

restore-from-cloud.png

In some cases, if you go to the Cloud icon you will see

"Cloud is not activated", please click on "Activate Cloud"

until you see "Active".

There is also a Wizard that can help you to figure it out the issue.

You need to go to the "?" icon.

Screen Shot 2019-12-27 at 4.02.54 PM.png
steps1.png
steps2.png

If you need to verify permission. Please go to System Preferences > iCloud > iCloud Drive Options.

Make sure Opus One is selected.

Screen Shot 2019-12-27 at 4.47.20 PM.png
step3.png
steps4.png

Sync problem with your iOS devices? Follow this link ->

Contact us!

If you still have synchronization problems, please contact our Support Team.